Refund policy
Return Policy
At Mobellya, we want you to be delighted with your purchase. If, for any reason, you are not, we offer a straightforward return policy to ensure a hassle-free experience.
Returns
You can return any unused product within 14 days of the purchase date. To qualify for a return, please ensure that:
- The item is in its original condition.
- It is unused and in its original packaging.
- You have your receipt or proof of purchase.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at ayman@mobellya.com to request a return authorization.
- Prepare Your Return: Carefully package the item in its original packaging and include your receipt.
- Ship It Back: Send the item back to the address provided by our customer service team. You will be responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment method.
Non-Returnable Items
Please note that certain items, such as used or non-original-condition items, may not be eligible for return.
If you have any questions about our return policy or need assistance, feel free to contact us at ayman@mobellya.com
Thank you for shopping with Mobellya!